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Frequently Asked Questions
What is a Factory Repack?
Answer:
Where do Factory Repacks come from?
- Customer returns and cancelled orders - Fully-functional products that leave the HP warehouse and therefore can no longer be sold as new.
- Damaged products - Products returned because of cosmetic flaws or damage during shipping or a broken part.
- Overstocks - Items that are returned by the seller to make room for newer product lines
All HP/Compaq Factory Repacks are upgraded to meet current performance specifications. For example: ink cartridges in refurbished business printers are replaced with new ones; and the latest software patches are installed. And, importantly, all are covered by a 12 months manufacturers warranty – your guarantee of Next Computers confidence in the products we sell.
Further details can be found at HP Australia - HP Renew Program
Who covers the warranty and whom do I call if I have a problem?
Under manufacturers warranty the customer, where possible, should contact the manufacturers technical support number.
They will determine whether the problem is a:
2: Hardware fault. If this is the case then the manufacturer will give you the appropriate information for the unit to be either repaired or replaced under the warranty guidelines.
Does Next Computers offer any after sales support?
Where a unit is no longer covered by warranty, Next Computers can offer some basic advice and helpful information, where applicable. Next also offers a comprehensive range of technical support and software and hardware repairs at very competitive rates.
Unfortunately Next Computers does not hold a stockpile of components to repair units under warranty but we can order selected parts for HP and Compaq equipment and usually supply same within two days.
Next Computers rates, reliability and experience are second to none.
Is Next Computers environmentally friendly?
Next Computers is serious about its environmental responsibilities. Products not viable for repair are carefully dismantled and their components sorted and wherever possible recycled, to minimise the amount of waste which contributes to landfill. Used toner and ink cartridges returned to Next Computers are collated and processed through established cartridge recycle centres.
Do you sell second hand products?
Answer:
The nature of our business means that we generally sell only new products or Factory Repacks (Refer to question 1 in the FAQ section) with 12 months manufacturers warranty (36 months warranty in the case of most new monitors).
Occasionally we may stock selected or specialised second-hand products, and in such cases these will be clearly marketed and promoted as such, with limited warranties.
Does Next Computers buy back used equipment?
Answer:
As a general rule, Next Computers rarely buys back used equipment or accepts trade-ins. We may consider doing so where equipment is in exceptional condition or selected current or superseded models. In such cases, Next Computers will check and test the goods before offering a buy-back price.
What are the differences between the various DVD formats?
Answer:
DVD+R and DVD+RW
DVD+R and DVD+RW formats are supported by Philips, Sony, Hewlett-Packard, Dell, Ricoh, Yamaha and others.
DVD+R is a recordable DVD format similar to CD-R. A DVD+R can record data only once and then the data becomes permanent on the disc. The disc cannot be recorded onto a second time.
DVD+RW is a re-recordable format similar to CD-RW. The data on a DVD+RW disc can be erased and recorded over numerous times without damaging the medium.
DVDs created by a +R/+RW device can be read by most commercial DVD-ROM players.
DVD-R, DVD-RW
These formats are supported by Panasonic, Toshiba, Apple Computer, Hitachi, NEC, Pioneer, Samsung and Sharp. These formats are also supported by the DVD Forum.
DVD-R is a recordable DVD format similar to CD-R and DVD+R. A DVD-R can record data only once and then the data becomes permanent on the disc. The disc cannot be recorded onto a second time. (There are also two additional standards for DVD-R disks: DVD-RG for general use, and DVD-RAM for authoring, which is used for mastering DVD video or data and is not typically available to the general public.)
DVD-RW is a re-recordable format similar to CD-RW or DVD+RW. The data on a DVD-RW disc can be erased and recorded over numerous times without damaging the medium.
DVDs created by a -R/-RW device can be read by most commercial DVD-ROM players.
DVD+R DL and DVD-R DL
Dual layer technology is supported by a range of manufacturers including Dell, HP, Verbatim, Philips, Sony, Yamaha and others. As the name suggests, dual layer technology provides two individual recordable layers on a single-sided DVD disc. Dual Layer is more commonly called Double Layer in the consumer market, and can be seen written as DVD+R DL or DVD-R DL.
DVD+R DL (also called DVD+R9) is a Dual Layer writeable DVD+R.
DVD-R DL (also called DVD-R9) is a Dual Layer writeable DVD-R. The dual layered discs can hold 7.95GB and double sided dual layer (called dvd-18) can hold 15.9GB
What is FireWire?
Answer:
FireWire is a trademarked name for a very fast external bus standard that supports data transfer rates of up to 400Mbps (in IEEE standard 1394a) and 800Mbps (in IEEE standard 1394b). Products supporting the 1394 standard go under different names, depending on the company. Apple, which originally developed the technology, uses the trademarked name FireWire. Other companies use other names, such as i.link and Lynx, to describe their 1394 products.
A single 1394 port can be used to connect up 63 external devices. In addition to its high speed, 1394 also supports isochronous data -- delivering data at a guaranteed rate. This makes it ideal for devices that need to transfer high levels of data in real-time, such as video devices.
Like USB, FireWire supports both Plug-and-Play and hot plugging, and also provides power to peripheral devices.